You may return any products within 14 days of receipt for refund or exchange or for a gift voucher as long as those products are unused, unfitted and with the original tags or labels attached. We reserve the right to refuse to accept returned items we believe are not in their original condition. You must email us within 3 working days of receipt of your parcel to notify us that you wish to exchange, receive a gift voucher to the value of the goods, or have a refund.
For all returns, except where the item is faulty or not as ordered, you will be required to arrange and pay for the return of the products to us. We strongly recommend that you obtain proof of postage as we do not accept any responsibility for returned items that fail to reach us. In the case of faulty items, we will refund the cost of the return postage. We cannot accept returns for items especially made or sourced to order.
You may normally cancel this contract in writing within seven working days of placing the order. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days. If the products have already been despatched, you will be required to return the items as per our returns policy.